We strive to ship your order as quickly as possible. However, due to fluxtuations in order volume, it is possible, on rare occasions, that your order will require up to 48 hours for processing and packing before it is shipped. If you have requested next day, 2nd day or 3rd day shipping, please allow for the possibility that your order will ship up to a full day (or in rare cases 2 full business days) from the day you place the order. We are closed weekends and holidays and do not ship on these days. Please call us in advance if you know you have urgent needs.
Once your order is packed and on the truck it is out of our hands and we cannot cancel or stop the order. Should you change your mind or realize you've made an error, we will work with you after you receive your package. It will be your responsibility to return the product in accordance with our return policy. Our friendly reps will be glad to help you.
We are not responsible for packages lost, damaged or stolen en route to you, or after arrival. If you have special shipping needs, please call us in advance. We will do our best to work with you before and after your package is shipped. If your packaged is lost or damaged, please contact us and your local delivery center immediately to report your problem.