Return Policy

We ask you to give our products a fair and complete test and for that reason, we ask you to try the products for at least 30 days.

We strive to provide timely and accurate delivery of each order. If there is a problem with your order, please call our friendly customer service representatives toll free at (877) 226-8973 or (203) 761-0042.

We offer Product Refunds under the following conditions:

• Returned items must be authorized by North American Pharmacal, Inc. (NAP) within 45 days of receipt of your shipment. Please contact customer service to get a return authorization number (RMA). This number must be displayed on the outside of the box.
• Refunds less taxes, shipping and a 15% processing fee will be given only for unopened, undamaged products.
• Refunds will be in the form of a store credit towards future orders.
• Due to their perishable nature, Food and Beverage items may only be returned if they were sent in error.
• Returns will only be accepted for products purchased directly from NAP.
• Cancellations will be accepted only prior to shipment.
• We recommend returning packages to us through certified mail with a tracking number.
• Do not order items that are illegal to import into your country. Laws vary from country to country. It is the customer’s responsibility to check with Customs to see if their country permits the importation of our products. If the package is seized by Customs for any reason, we will issue a refund, less the shipping costs, ONLY if the package is returned back to us.