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Getting Help
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Help
We understand that there are many people using different kinds of computers and Internet connections and not every feature may work or appear on the screen correctly for every visitor. If you are having trouble, or if you think you have found a problem, please call our customer service or email us and we will fix try to help you fix the problem.
You can contact us:
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By email: support@4yourtype.com
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By phone: 1-877-226-8973 (Toll-Free inside the US)
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By phone: 1-203-761-0042 (Outside the US)
Common Problems:
Problem:
The product display scroller doesn't work or freezes up.
Cause:
Your Internet browser is not Javascript capable or you may not have Javascript enabled.
Solution:
- See below for a full explanation about how to enable Javascript on the different browsers.
- We also provide two alternate navigation methods on the website: 1) The pull-down menu on the left sidebar and 2) the site map.
Problem:
Your shopping cart says that it is empty when you know that you have
added an item to your cart.
Cause:
The most common cause of this problem is not having 'cookies' activated
on your browser. A cookie is a small bit of data that keeps track of
your purchases as you move from page to page. If cookies are not enabled
on your browser, the program has no way of remembering what you have
added to your cart.
Solution:
The Help portion of the toolbar on most browsers will tell you how to set your browser to accept new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can modify the settings for similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacture.
Problem:
You can't read the supplement facts because when you click on the link you don't open up a pop up window or some graphic images appear to be missing.
Cause:
You may have Javascript disabled on your browser. This website uses Javascript (a computer language) to communciate with your browser.
Solution:
Below are instructions for enabling JavaScript for browsers we support.
Macintosh Mozilla browser
- From the browser, select the Mozilla menu and select Preferences...
- Click the arrow next to Advanced.
- Click Scripts & Plugins.
- Click to check Navigator, beneath Enable JavaScript for.
- Click OK.
Macintosh Firefox browser
- From the browser, select the Firefox menu and select Preferences...
- Depending on your browser version, select the Web Features icon in the left column or select the Content icon in the top row.
- Click to check Enable JavaScript.
- Click OK.
Windows or Linux Mozilla browser
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From the browser, select the Edit menu and select Preferences...
- Click the arrow next to Advanced.
- Click Scripts & Plugins.
- Click to check Navigator, beneath Enable JavaScript for.
- Click OK.
Windows or Linux Firefox browser
- From the browser, select the Tools menu and select Options...
- Depending on your browser version, select the Web Features icon in the left column or select the Content icon in the top row.
- Click to check Enable JavaScript.
- Click OK.
Windows Internet Explorer 5.x or 6.x browser
- From the browser, select the Tools menu and select Internet Options...
- Select the Security tab.
- Click the Custom Level button at the bottom. The Security Settings dialog box will pop up.
- Scroll down to the Scripting category and enable Active Scripting, Allow paste operations via script and Scripting of Java applets.
- Click OK on the Security Settings dialog box, then on the Internet Options dialog box.
- Click Yes in response to any confirmation question.
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Just Ask
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 1-877-ABO TYPE
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Stearates and Fillers
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We do not use artificial fillers, animal stearates or synthetic lubricants in our products.
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