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Free shipping on orders over $35

Customer Service


Shipping Policy

  • We strive to ship your order within one business day. In most cases your order will ship within 24 hours excluding weekends and holidays. It is possible that on rare occasions, your order will require up to 48 hours for processing and packing before it is shipped.
  • You can expect to receive your order within 1-5 business days.
  • Orders shipped to Alaska, Hawaii, Puerto Rico and US Territories will require an extra 2 or 3 days.
  • To be eligible for same day shipping, please place your order by 3 PM EST Monday-Friday, excluding holidays. P.O. Box destinations will only ship via USPS.
  • To cancel an order before it leaves our facility, call one of our Customer Service Specialists toll free at (877) 226-8973. Kindly keep in mind that once an order is with the carrier, we have to wait up to 24 hours before we can void the shipment.
  • If your order is lost, stolen, or damaged, please call Customer Service and we will file the claim with the carrier. We are not directly responsible for any package once it leaves our facility and is in the hands of the carrier.

International Orders

Because Custom laws vary from country to country, we encourage you to check with your local Customs Authority to verify acceptance of any items that you wish to import. If an order/package is seized by the Customs Authority, it is the customer's responsibility to have it released or returned to us in order to be eligible for a refund minus all shipping cost incurred.

Return & Refund Policy

  • We strive to provide timely and accurate delivery of each order. If there is a problem with your order, call one of our Customer Service Specialists for assistance.
  • Full refunds will be given only for unopened, undamaged products. We will provide a free shipping return label on condition that you call our Customer Service Department and follow the simple steps indicated in the Refunds Conditions & Steps section below. This free return policy applies to U.S. customers only.
  • Opened products are NOT eligible for any type of refund. Due to their perishable nature, food and liquid items may only be returned if they were sent in error.
  • We can only process returns if the items were purchased directly from the D'Adamo Personalized Nutrition web site or through Customer Service.

Refund Conditions & Steps

  • Returned items must be authorized by D'Adamo Personalized Nutrition within 90 days of receipt of your shipment.
  • Call one of our Customer Service Specialists to get a return authorization number (RMA). This number must be displayed on the outside of the box.
  • Returns without a RMA will not be processed and not considered for a REFUND. We ask that your purchase not be sent back to us without calling first. This would only delay your return.
  • Once your return is received and inspected (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days.

FAQ

Does D'Adamo Personalized Nutrition charge sales tax on shipping charges?
CT residents are subject to a sales tax on shipping charges.

Can I ship to an address other than my own?
Yes, this can be done online or over the phone.

How are orders shipped to FPO, APO and P.O. Boxes?
Orders being shipped to FPO, APO and P.O. Boxes are delivered via USPS, regardless of weight.

How can I track my order?
You will receive a shipping confirmation email once your order has shipped. This email will provide you with the shipping confirmation numbers necessary to locate your order.


If you did not provide us with an email address, please keep your Order Confirmation number readily available from time of purchase. Call our Customer Service Department to track your package:
D'Adamo Personalized Nutrition
226-8973 toll free
(203) 761-0042
Hours: Monday through Thursday 8:30 to 6:30 and Friday 8:30 to 5:00 EST.

Technical Assistance

We understand that there are many people using different kinds of computers and Internet connections and not every feature may work or appear on the screen correctly for every visitor. If you are having trouble, or if you think you have found a problem, please call our customer service or email us and we will fix try to help you fix the problem.

You can contact us:
  • By email: support@4yourtype.com
  • By phone: 1-877-226-8973 (Toll-Free inside the US)
  • By phone: 1-203-761-0042 (Outside the US)

Common Problems:

Problem:

The product display scroller doesn't work or freezes up.

Cause:

Your Internet browser is not Javascript capable or you may not have Javascript enabled.

Solution:

  1. See below for a full explanation about how to enable Javascript on the different browsers.
  2. We also provide two alternate navigation methods on the website: 1) The pull-down menu on the left sidebar and 2) the site map.

Problem:

Your shopping cart says that it is empty when you know that you have added an item to your cart.

Cause:

The most common cause of this problem is not having 'cookies' activated on your browser. A cookie is a small bit of data that keeps track of your purchases as you move from page to page. If cookies are not enabled on your browser, the program has no way of remembering what you have added to your cart.

Solution:

The Help portion of the toolbar on most browsers will tell you how to set your browser to accept new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can modify the settings for similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacture.


Problem:

You can't read the supplement facts because when you click on the link you don't open up a pop up window or some graphic images appear to be missing.

Cause:

You may have Javascript disabled on your browser. This website uses Javascript (a computer language) to communciate with your browser.

Solution:


Below are instructions for enabling JavaScript for browsers we support.

Macintosh Mozilla browser
  • From the browser, select the Mozilla menu and select Preferences...
  • Click the arrow next to Advanced.
  • Click Scripts & Plugins.
  • Click to check Navigator, beneath Enable JavaScript for.
  • Click OK.
Macintosh Firefox browser
  • From the browser, select the Firefox menu and select Preferences...
  • Depending on your browser version, select the Web Features icon in the left column or select the Content icon in the top row.
  • Click to check Enable JavaScript.
  • Click OK.
Windows or Linux Mozilla browser
  • From the browser, select the Edit menu and select Preferences...
  • Click the arrow next to Advanced.
  • Click Scripts & Plugins.
  • Click to check Navigator, beneath Enable JavaScript for.
  • Click OK.
Windows or Linux Firefox browser
  • From the browser, select the Tools menu and select Options...
  • Depending on your browser version, select the Web Features icon in the left column or select the Content icon in the top row.
  • Click to check Enable JavaScript.
  • Click OK.
Windows Internet Explorer 5.x or 6.x browser
  • From the browser, select the Tools menu and select Internet Options...
  • Select the Security tab.
  • Click the Custom Level button at the bottom. The Security Settings dialog box will pop up.
  • Scroll down to the Scripting category and enable Active Scripting, Allow paste operations via script and Scripting of Java applets.
  • Click OK on the Security Settings dialog box, then on the Internet Options dialog box.
  • Click Yes in response to any confirmation question.